Dinesh Enterprises

Dinesh Enterprises ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our website or place an order, and how we use it.

Information we collect

• Name, mobile number, email address and delivery address when you place an order or contact us.
• Basic browsing information such as pages visited, for improving our website.
• Payment details are processed by our payment partners; we do not store your card or UPI credentials.

How we use your information

• To process and deliver your order.
• To contact you about your order, via call, SMS, WhatsApp or email.
• To respond to queries and provide customer support.
• To improve our products and website experience.

Sharing of information

We do not sell your personal information. It may be shared with delivery partners and payment gateways solely to complete your order.

Your rights

You can request a copy of the data we hold about you, or ask us to correct or delete it, by writing to shabajkhan05477@gmail.com.

Contact

For any privacy-related questions, reach us at +91 90501 48960 or shabajkhan05477@gmail.com.

By using this website or placing an order with Dinesh Enterprises, you agree to the following terms.

Orders

• All orders are subject to availability of stock.
• We reserve the right to cancel an order in case of pricing errors, stock unavailability, or suspected fraud.
• Product colours may vary slightly due to screen/lighting differences.

Pricing & payment

• Prices are listed in Indian Rupees (INR) and may change without prior notice.
• Payment must be completed at the time of ordering, unless Cash on Delivery is offered.

Use of website

You agree not to misuse this website, copy our content, or use it for any unlawful purpose.

Limitation of liability

Dinesh Enterprises is not liable for delays or issues caused by courier partners, natural events, or circumstances beyond our control.

Governing law

These terms are governed by the laws of India, and disputes will be subject to the jurisdiction of courts in Palwal, Haryana.

We want you to be happy with your purchase. If something isn't right, here's how our returns and refunds work.

Eligibility for return

• Return requests must be raised within 7 days of delivery.
• Item must be unused, unwashed, with original tags and packaging intact.
• Innerwear, and items marked "non-returnable" at the time of purchase, cannot be returned.

How to request a return

Message us on WhatsApp at +91 90501 48960 or email shabajkhan05477@gmail.com with your order number and reason for return.

Refunds

• Once the returned item is received and inspected, refunds are processed within 5–7 business days.
• Refunds are made to the original payment method, or as store credit if you prefer.
• Shipping charges, if any, are non-refundable.

Damaged or wrong item

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no extra cost.

Details about how we pack, dispatch and deliver your order.

Processing time

Orders are processed and dispatched within 1–3 business days of confirmation.

Delivery time

• Within Palwal & nearby areas: 2–4 business days.
• Rest of Haryana / NCR: 3–6 business days.
• Rest of India: 5–9 business days.

Delivery timelines are estimates and may vary due to courier delays, weather, or remote locations.

Shipping charges

Shipping charges (if applicable) are shown at checkout before you confirm your order.

Order tracking

Once your order is dispatched, tracking details will be shared via SMS/WhatsApp/email.

Undelivered orders

If an order is returned to us due to an incorrect address or non-availability at the delivery location, we will contact you to arrange re-shipping; additional shipping charges may apply.